Pre-Order Policy

Pre-Order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size before the item sells out.

The benefit of purchasing Pre Order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.

Demand can be very high on certain items & frequently they can sell out completely via Pre Order before they physically arrive in stock.

Pre-orders for our styles usually take 6-15 weeks to produce and distribute in our fulfillment centres. 

Our customer care team will email you updates as to when your pre-order will get shipped and when it has shipped, so please check your email frequently for updates. We also notify of any estimated shipping dates on our product description page and check-out page, so please read carefully. 

Please note that delays may occur due to COVID-19 and dates are not guaranteed.

For our most popular and iconic styles we recommend ordering 2 months in advance to avoid disappointment and delays.

Goutarae is not held liable for any delays that may occur if you wish to preorder an item. You will proceed to the check out as usual & make full payment when purchasing any Pre Order.

Once a pre-order has been placed we cannot cancel your order, as orders get processed immediately within our systems.