Privacy Policy

Privacy Policy

This privacy policy explains Goutarae’s information and data processing practices, as well as the choices you can make about the way your personal information or personally identifiable information (“PII”) is collected in our stores, on our social media platforms and via our Website, as well as the manner in which Goutarae will use your information. 

By submitting your PII to Voutare, you are agreeing that Goutarae may collect, store, use, disclose and destroy it in accordance with this policy. In this policy, we refer to the companies in our corporate group as "Goutarae", "we", or "us". We value every customer, prospective employee and employee and want you to trust our business and privacy practices. If you have any questions about the content of this policy, we encourage you to contact us as outlined below.

Personal Information We Collect from You

For purposes of this policy "personal information" / “personally identifiable information” / “PII” means any information by which you can be identified, including your name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services.

We collect PII from you only when you voluntarily provide us with this information. Some examples of the manner in which we collect your PII include when you place an order through our Website or in our stores, register your Voutare product after purchase, register an online account on the Website, set up a wish list, gift reminders, or address book entries, enter a contest, take a survey, contact us with a comment or question, request a catalog, sign up either online or in-store to receive emails or marketing communication about our Voutare products and services, request to receive investor alerts, or apply for a job with Voutare. Some of these methods of data collection are further outlined below.

A. Website Registration 

To register on our Website, you must complete the registration process by providing PII, such as your name, address, email, telephone number or mobile phone number, as well as information relating to what you would like to receive from us. If you choose to register, you will be asked to choose a user name and password. You have the right to unsubscribe at any time and the manner in which this can be done is explained further once you have accessed your account. 

B. Shopping with Goutarae

If you make a purchase from Goutarae, we obtain PII from you relating to the order. This may be done either online or in-store. The PII collected by Voutare varies depending on the location and manner of your purchase, but it will generally include your billing, shipping and payment information. In addition to using this PII to fulfil your order, we also retain order information to better serve you on future purchases. Should you opt in to receive marketing communication from us we may also use this PII to contact you in connection with other Voutare products or services that we believe may be of interest to you. Again, you may unsubscribe from marketing communication at any time. If you receive your marketing by email, each email will have a single click unsubscribe button at the bottom.

C. Employment Applications

If you apply for a job with Goutarae, PII requested may include your qualifications for the position, your education, applicable licenses or certifications, prior job history, references, and any other information that you may choose to include about yourself. If you are accepted for employment, we will, of course, collect other relevant PII from you and include it in your personnel file with that collected during the application process. The PII that will be collected for purposes of your employment includes your Social Security number.

D. Marketing Communications 

If you choose to sign up for email communications either while browsing the Website or during one of your store visits, you must submit certain basic information during the registration process, this will include your name and email address. This PII is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.

E. Surveys 

While visiting certain portions of the Website, you may be given the opportunity to provide feedback regarding various Goutarae products or you may be given opportunities to rate Goutarae products and to publicly ask and answer questions pertaining to Goutarae products. In order to fully participate in these portions of the Website, you will be asked to provide your name and email address, as well as a created online username which will be publicly linked to your product ratings, questions, answers and other comments. Goutarae retains this additional PII, if provided, and uses it to help us better understand and respond to the collective feedback we receive. We may also invite you to participate in a survey or poll such as providing feedback on our Website site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey or poll.

For any PII that we collect, Voutare becomes the owner and data controller of that information.

F. Cookies and Web Tracking Techniques 

We use "cookies" on our Website to help us analyze web traffic and evaluate and improve the content or functions of our Website. A cookie is a small text file which is sent by a website, accepted by a web browser and then placed onto your computer’s hard drive. The information collected from these cookies lets us know that you visited our site in the past, and helps you avoid having to re-enter information on each visit in order to use some of our online functionality. Cookies also help us analyze use of our site, and better aggregate useful information when site users provide feedback about our site or products. You can set your browser to refuse cookies from our Website. This will provide you with more control over the acceptance of cookies on your hard drive. However, it is possible that some portions of the Website will not function properly or may perform more slowly if you choose to reject cookies. By using our Website and not disabling cookies, you consent to allowing their use for the described purposes. We may also collect information about your method of access such as your operating system and the type of browser that you use. We may use access method information along with information about site searches you run to serve you personalized content using third party vendors.

We use third party advertising companies to serve advertisements on other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Website and other web sites. These selected companies also provide this information to us which we use for marketing purposes.

We also may use a technology known as clear gifs to help us confirm your receipt of and response to our emails. If you wish to prevent further use of clear gifs in this manner, you can unsubscribe from our mailing list by clicking on the unsubscribe link at the bottom of any Voutare email that you receive, emailing us at support@goutarae.com with your request to be removed from our email list, or by changing your preferences in your Account.

G. Social Media Platforms

When you visit one of Goutarae’s pages on a third party social networking platform such as Facebook, Pinterest, YouTube or Twitter, you may encounter social media plugins such as Facebook “Like”, Tweets, Pinterest “Pin” buttons, etc. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.

When you use social networking platforms and plugins, you share your PII with the operators of those platforms and their privacy policy and applicable terms of use apply to the use and disclosure of such PII.

Goutarae’s Use of Your Personal Information

We use PII collected from you for the following purposes:

 

  • for the specific purpose for which it was provided by you;

     

  • to improve the content, appearance and utility of our website or stores;

     

  • to understand your needs and preferences in relation to Voutare;

     

  • to develop, market, sell or provide products and services;

     

  • to conduct surveys, research and evaluations;

     

  • to manage and develop our business and operations, administer accounts, and collect and process payments;

     

  • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;

     

  • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and

     

  • if you submit a resume, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

     

We may combine information you provide to us from multiple sources and with information from third parties including demographic or public information. 

Safe Harbor AND PERSONAL INFORMATION TRANSFERS 

Goutarae complies with the CANADA, U.S.-EU, AU AND NZ Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the Department of Commerce regarding the collection, use, and retention of personal information. Goutarae has evaluated various other data transfer mechanisms and has decided to authorize these personal data transfers using European Commission-approved Standard Contractual Clauses (also referred to as Model Contracts). To learn more about the Safe Harbor program, please contact support@goutarae.com for more information about our commerce and government registry

B. Update, Modify or Correct Your Information

The accuracy, integrity and security of your PII is very important and Voutare takes reasonable steps to ensure that these priorities are addressed. We encourage you to contact us to update or correct your PII if it changes or if you believe that any information that we have collected about you is inaccurate. Consistent with legal requirements and limitations, Goutarae also permits you to obtain a copy of PII that we hold about you. To do so, please use the contact information in the Questions or Concerns section of this privacy policy. 

Please note that we will likely require additional information from you in order to honor your request, such as to ensure proper authentication or to verify the business branch of Goutarae to which the information was provided.

C. Safeguarding Your Personal Information

Goutarae follows applicable laws and requirements to protect and safeguard your PII. We have adopted physical, electronic, and administrative safeguards that are designed to protect your PII, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.

For example, when you provide place on order on our Website, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with Goutarae. 

We evaluate our privacy safeguards on an ongoing basis to help minimize risks from new security threats as they become known. Although we have implemented the above security measures, we note that 100% guaranteed security is not possible for any company.

Questions or Concerns 

As stated above, we welcome your queries concerning the protection and correction of your personal data. If you have any questions or concerns about any of Goutarae’s practices in respect of PII please do contact us at:

Email: support@goutarae.com

When contacting us, please be sure to provide us with you a correct contact information in order to be sure we handle your request correctly. 

Following any incidence of communication from you to Voutare some of your PII may be retained for a period of time for financial, legal or technical reasons.

 

Changes to This Privacy Policy

  

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of the Website following the posting of changes to this privacy policy will be considered your consent to those changes .In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.