Return & Exchange Policy

Cancellations

Orders cannot be changed, cancelled or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.

Returns 

At Goutarae we strive to provide you with the best customer care and we want you to truly love your product, but we understand that sometimes it doesn’t work out. We’re sorry, but special promotion SALE items cannot be returned or exchanged. This includes items that were purchased with a 20 to 50% off discount, Black Friday Sales, Holiday Sales, End of Season Sales and especially Buy 1 Get 1 Sales. No Returns or Exchanges.

Our goal is to always keep our customers happy and taken care of, therefore, should you not be happy with a final sale item, please contact our customer care team at support@goutarae.com and they will assist you with an reimbursement offer for any inconvenience you may have experienced in compliance with our customer satisfaction policy.

Full-priced and regular priced items are eligible for returns or exchanges if you have received your product and you are not satisfied with your purchase, return it to us within 14 days for an exchange or a refund in your original form of payment. Sorry, but we do not refund any shipping and fulfillment costs. 

Please contact support@goutarae.com with your refund request and we will be more than glad to assist you with a return slip. 

Purchases made via PayPal or other third-party payment processors may be returned by mail for a refund to the original account or for store credit.

Purchases can be returned by mail to our nearest fulfillment centre and must be in new or unused condition.

Once we have received your returned parcel. Your return will be processed within 3-7 business days of receipt. (Timing of when it will post to your account will vary depending on your bank).

Customers are responsible for return postage fees.

Returns to Stores

  • Purchases with a receipt or online invoice: A refund will be issued in the original form of payment.
  • Purchases without a receipt or online invoice: No Refunds 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All sale items are final sale and not eligible for returns or exchanges.

To be eligible for a return, your item must have been purchased in full price, unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

Sorry, no refunds on Gift Vouchers.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@goutarae.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Price Adjustments

If an item has been marked down within 14 days of your purchase, we will not issue you a price adjustment. Voutare holds the right to change its prices according to special sales promotions therefore we kindly ask for our clients to become a part of our e-mail list for discount updates

Damaged Items

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 2 weeks of purchase. If an item is received damaged or faulty the customer must provide notable proof to customer service management and provide an official document of evidence that the item was indeed received damaged within 2 weeks of purchase. After 2 weeks from your order date, items are not considered faulty and are as a result of normal wear and tear.

Disputes

We take pride in our integrity and we take massive preventive measures to giving our customers the most effective and safest consumer experience as per our privacy policy and terms and conditions states. As a company, we take full responsibility to preventing fraud and fraudulent behaviour when it comes to our brand. At Goutarae we take chargebacks extremely serious and we understand that this may hurt our long-term relationship with our partners and consumers and therefore we advise consumers to read our privacy policy, terms and conditions, return and exchange policy and ultimately our FAQ for any unanswered questions our consumers might have that may arise upon date and time of purchase. It is highly unfortunate that some customers instead of reading our guidelines and policies upon purchase choose simply to initiate a chargeback transfer, just because it is convenient for them. There are some unscrupulous customers who use chargeback heedlessly and can cause a business major losses and therefore does Goutarae hold the right to refuse an unlawful chargeback by submitting a rebuttal letter, documentation of evidence and data to invalidate a cardholders unlawful claim. This is a disclaimer that if you have in any manner violated or threatened to violate any Goutarae’s Intellectual Property right, Voutare may seek injunctive or other appropriate relief in any state or federal court. You consent to exclusive jurisdiction and venue. Any arbitration under this agreement and these Terms of Use shall be conducted under the prevailing rules of our evidence shall be binding and may be entered as a judgment in any court of competent jurisdiction to the fullest extent permitted by applicable law.