Customer Care

If you have any quick questions or concerns of any nature please see our FAQ page to answer any questions you may have. 

Customers are the purpose of our work. You are not an outsider in our business, but rather a very important and essential part of it. You are doing us a favour by giving us the opportunity to serve you, so by any means please contact us if you have any questions or concerns at and our Customer Care Team would be absolutely delighted to assist you. 

We endeavour to answer email queries Mon-Fri within 1-2 business days during working hours. Since the COVID-19 Pandemic period these timescales may be longer due to increased volume.
 Please read our COVID-19 Policy for more information. 

Thank you for visiting Goutarae and we look forward to assisting you!